Grab33 Privacy Policy — User Personal Data Protection
This policy explains how grab33 collects, uses, stores and protects the personal information of Malaysian users. Please read it carefully before using the platform.
Last updated: January 2026
1. What information does grab33 collect?
Information you provide directly
- Account information: Your full name, email address, phone number, date of birth and password as registered when opening your grab33 account.
- Identity verification information: A copy of your Malaysian identity card (MyKad) or other identification document may be requested for account verification purposes.
- Payment information: Payment method details in Malaysian Ringgit (RM) such as bank account numbers, account holder names or e-wallet information registered for deposits and withdrawals.
Automatically collected information
- Device and browser information: Device type, operating system, browser version, screen resolution and unique device identifiers are collected when you access grab33.
- IP address and location: IP addresses used during login or transactions are recorded for security and fraud prevention purposes.
- Usage data: Game session records, betting history, access times, pages visited and actions taken on the platform.
- Cookies: Small text files stored on your device to identify sessions, save language preferences and enhance the user experience.
2. How is your information used?
Grab33 uses the information collected solely for purposes related to operating the platform and delivering services to users. We do not sell your personal information to any third party.
Processing registrations, verifying identity, updating account information and enabling secure access to the platform.
Processing deposits in MYR, handling withdrawal requests and maintaining accurate financial records.
Detecting and preventing fraud, account misuse, suspicious activity and cybersecurity threats.
Responding to enquiries, resolving complaints and providing technical support to grab33 users.
Sending account-related information, terms updates, relevant promotions and important platform notices.
Analysing usage patterns to improve the performance, interface and overall experience of grab33.
3. How does grab33 use cookies and tracking?
Cookies are small text files stored on your device when you visit the grab33 platform. They help us identify your login session, save your language preference and ensure a consistent user experience across visits.
There are several types of cookies in use. Session cookies are active while you use the platform and are automatically deleted when the browser is closed. Persistent cookies are stored for a longer period to remember your preferences.
You can control or delete cookies through your browser settings. However, disabling cookies may affect certain functions of the grab33 platform, including the login process and session security. grab33 does not use cookies to track user activity on websites outside our platform.
4. Data storage, security and third-party sharing
Storage and Security
All grab33 user personal data is stored on servers protected with industry-standard SSL encryption, meaning information transmitted between your device and our servers cannot be intercepted or read by unauthorised parties.
Account passwords are stored in hashed form and grab33 does not have access to your original password. Access to the user database is restricted to authorised personnel only.
Data is retained for as long as your account remains active or as required to meet applicable legal and regulatory obligations. Once an account is closed, data will be kept for the period stipulated under Malaysian law before being permanently deleted.
Third-Party Sharing
Grab33 does not sell, rent or share users' personal information with third parties for marketing purposes without your consent.
Information may be shared only in the following circumstances:
- Payment service providers: Transaction information in MYR is shared with approved payment processors solely for the purpose of completing transactions.
- Legal requirements: Information may be disclosed to the relevant authorities if required under Malaysian law.
- Fraud prevention: In cases involving investigation of fraudulent activity or financial crime, relevant information may be shared with the appropriate authorities.
5. Your rights as a user and how to contact us
As a grab33 platform user, you have the following rights regarding your personal data, subject to applicable legal requirements in Malaysia.
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be made via the grab33 customer support email.
- Right to Correction: If the information we hold is inaccurate or incomplete, you have the right to request a correction. You may also update certain information directly through your account settings.
- Right to Erasure: You may request deletion of your personal data by closing your grab33 account. This request is subject to record-keeping obligations prescribed by law.
- Right to Object to Marketing: You may opt out of marketing communications at any time by following the unsubscribe link or contacting our support team.
- How to Contact Us: For any privacy-related enquiries or to exercise your rights, contact the grab33 team at: [email protected]. We will respond within a reasonable timeframe. For general enquiries, FAQ section we also provide helpful guides.
6. Policy changes and additional information
Grab33 reserves the right to update or amend this Privacy Policy at any time. Changes take effect as soon as the latest version is published on this page. The most recent update date will always be displayed at the top of this document for your reference.
We encourage users to review this Privacy Policy periodically to stay informed about how their data is managed. Continued use of the grab33 platform after any changes are published will be considered acceptance of the updated policy.
This Privacy Policy is governed by Malaysian law, including the Personal Data Protection Act 2010 (PDPA). grab33 is committed to complying with all legal requirements relating to the protection of users' personal data in Malaysia.
If you have any concerns, questions or wish to exercise your data rights, please contact us at: [email protected]. Our team is ready to assist with all privacy and data protection enquiries.
Still have questions about your data privacy?
Check our FAQ section for quick answers, or reach the grab33 support team directly via email.